§ 7.274. Function of expediters.
(a) Each agency expediter shall provide the following services and assistance to the Small Business Service Center:
(1) Respond within agreed upon time periods to requests for assistance to businesses.
(2) Act as point of contact for his agency.
(3) Monitor, track and report on the progress of complaints, problems and unresolved issues to the Center.
(4) Provide information and materials including forms, requirements and other general information.
(5) In cases where an agency operates a decentralized permit program, the agency shall train regional staffs in activities of the Center and shall advise the Center of appropriate referrals of business inquiries.
(b) The Department of Commerce and each agency requested to designate an expediter shall use existing personnel and financial resources to implement this subchapter.
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