Subchapter G. RESTORATION OF SERVICE
Sec.
56.191. General rule.
56.192. Personnel available to restore service.
§ 56.191. General rule.
When service to a dwelling has been terminated, the utility shall reconnect service by the end of the first full working day after receiving one of the following:
(1) Full payment of an outstanding charge plus a reasonable reconnection fee. Outstanding charges and the reconnection fee may be amortized over a reasonable period of time. Factors to be taken into account shall include, but not be limited to:
(i) The size of the unpaid balance.
(ii) The ability of the ratepayer to pay.
(iii) The payment history of the ratepayer.
(iv) The length of time over which the bill accumulated.
(2) Payment of amounts currently due according to a settlement or payment agreement, plus a reasonable reconnection fee, which may be a part of the settlement or payment agreement. The utility may apply the procedure in paragraph (1), if the payment history indicates that the ratepayer has defaulted on at least two payment agreements, or an informal complaint decision, or a formal complaint order.
(3) Adequate assurances that any unauthorized use or practice will cease, plus full payment of the reasonable reconnection fee of the utility, which may be subject to a payment agreement and compliance or adequate assurance of compliance with an applicable provision for the establishment of credit or the posting of deposits or guarantees.
The provisions of this § 56.191 amended under the Public Utility Code, 66 Pa.C.S. § § 331, 501, 504—506, 1301, 1305 and 1501—1504.
The provisions of this § 56.191 adopted June 16, 1978, effective June 17, 1978, 8 Pa.B. 1655; amended September 10, 1982, effective September 11, 1982, 12 Pa.B. 3093; amended April 8, 1983, effective April 9, 1983, 13 Pa. B. 1250; amended July 17, 1998, effective August 17, 1998, 28 Pa.B. 3379. Immediately preceding text appears at serial pages (205783) to (205784).
This section cited in 52 Pa. Code § 56.142 (relating to time for filing a termination dispute or informal compliants); and 52 Pa. Code § 57.257 (relating to disputes concerning advanced metering).
A utility shall have adequate personnel available between 9 a.m. and 5 p.m. on each working day or for a commensurate period of 8 consecutive hours to restore service when required under this subchapter.§ 56.192. Personnel available to restore service.
The provisions of this § 56.192 adopted June 16, 1978, effective June 17, 1978, 8 Pa.B. 1655.
This section cited in 52 Pa. Code § 57.257 (relating to disputes concerning advanced metering).
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