Subchapter I. INFORMAL COMPLAINTS

§ 56.211. Informal complaints.

 The Bureau of Consumer Services (BCS) will have primary jurisdiction over ratepayer, applicant or occupant complaints arising under this chapter. The BCS, through its Director and with the concurrence of the Commission, will establish appropriate internal procedures to implement the provisions of this chapter.

   (1)  Absent good cause, the BCS will handle only Chapter 56 informal complaints in which the customer first attempted to resolve the matter with the utility.

   (2)  Only after the customer and the utility have failed to resolve the dispute will BCS initiate an investigation.

   The provisions of this §  56.211 amended under the Public Utility Code, 66 Pa.C.S. § §  331, 501, 504—506, 1301, 1305, 1501 and 1504.

   The provisions of this §  56.211 adopted June 16, 1978, effective June 17, 1978, 8 Pa.B. 1655; amended April 8, 1983, effective April 9, 1983, 13 Pa.B. 1250; amended July 17, 1998, effective August 17, 1998, 28 Pa.B. 3379. Immediately preceding text appears at serial page (205786).

   This section cited in 52 Pa. Code §  56.100 (relating to winter termination procedures); and 52 Pa. Code §  57.257 (relating to disputes concerning advanced metering).