Subchapter F. TERMINATION OF SERVICE

§ 64.121. Authorized termination of service.

 When at least 10 days have passed since suspension of service, the company may terminate service for failure to pay a reconnection fee and to remedy the original grounds for suspension due to any of the following reasons:

   (1)  Failure to make satisfactory arrangements to pay arrearages.

   (2)  Failure to post a deposit, furnish a third-party guarantee or otherwise establish credit.

   (3)  Failure to meet the requirements of a payment agreement.

   (4)  Failure to give adequate assurances that an unauthorized use or practice will cease.

 Unless expressly and specifically authorized by the Commission, service may not be terminated if both of the following exist:

   (1)  A notice of dispute has been filed and is unresolved and if the subject matter of the dispute forms the grounds for termination.

   (2)  The customer is making a good faith effort to pay or make payment arrangements to pay all undisputed bills and undisputed portions of disputed bills.

 Immediately after service is suspended, a termination notice which conforms substantially to the suspension notice and which indicates how the customer may arrange to have service restored shall be mailed to the customer’s billing address. The termination notice shall include a medical emergency restoration notice substantially in the form set forth in Appendix B (relating to medical emergency restoration notice). The termination notice shall also indicate that service will be terminated on or after a specified date and shall clearly explain that the customer will have to request service as an applicant, subject to additional charges, if termination occurs.

   The provisions of this §  64.123 amended under the Public Utility Code, 66 Pa.C.S. § §  501, 1301—1325 and 1501—1511.

   The provisions of this §  64.123 adopted November 30, 1984, effective January 1, 1985, 14 Pa.B. 4354; amended July 14, 1989, effective July 15, 1989, 19 Pa.B. 3042. Immediately preceding text appears at serial page (95665).