§ 21.14-1407. Township Information and Complaint Officer.

 A. The Manager shall designate an employee of the Township to act as Information and Complaint Officer.

 B. It shall be the duty of such officer to receive all complaints and to supervise, under the Manager’s direction, the response thereto by the appropriate Township official or employee, and to inform the Board, on a regular basis, of such complaints and their disposition.

   Commentary: : The purpose of this section is to streamline the procedures for receiving questions and complaints from the public. The assignment of a specific employee to act as an entry point for complaints and requests should eliminate duplicative effort required when a citizen inquires of a number of employees before finding the right one. This procedure should be more effficient and should provide a better response to the citizens at a lower cost.

   Although not required by this section, it is assumed that the Manager may designate other employees of the Township to assist the Information and Complaint Officer if this be deemed necessary.

   The requirement that the Board be informed on a regular basis of the complaints made and the disposition provided will keep the members of the Board abreast of problems or concerns of the residents and will also permit them to assure that such problems or complaints are being handled in a satisfactory manner.