§ 111.2. Definitions.
The following words and terms, when used in this chapter, have the following meanings, unless the context clearly indicates otherwise.
ActTelemarketer Registration Act (73 P. S. § § 22412249).
AgentA person who conducts marketing or sales activities, or both, on behalf of a licensed supplier. The term includes an employee, a representative, an independent contractor or a vendor. The term also includes subcontractors, employees, vendors and representatives not directly contracted by the supplier who conduct marketing or sales activities on behalf of the supplier.
CommissionThe Pennsylvania Public Utility Commission.
CustomerA natural person in whose name a residential EDC, NGDC, EGS or NGS service account is listed and who is primarily responsible for payment of bills rendered for the service.
Disclosure statementA written disclosure of the terms of service between a supplier and a customer that satisfies the definition of consumer contract in section 3 of the Plain Language Consumer Contract Act (73 P. S. § 2203) containing information as required in, and developed consistent with, § 54.5 (relating to disclosure statement for residential and small business customers) for electric generation service and § 62.75 (relating to disclosure statement for residential and small business customers) for natural gas supply service.
Distribution companyAn EDC or an NGDC.
Door-to-door salesA solicitation or sales method whereby an agent proceeds randomly or selectively from residence to residence.
EDCElectric distribution companyThe term as defined in 66 Pa.C.S. § 2803 (relating to definitions).
EGSElectric generation supplierThe term as defined in 66 Pa.C.S. § 2803.
Electric generation serviceElectricity and related services.
Energy serviceElectric generation service or natural gas supply service.
NGDCNatural gas distribution companyThe term as defined in 66 Pa.C.S. § 2202 (relating to definitions).
NGSNatural gas supplierThe term as defined in 66 Pa.C.S. § 2202.
Natural gas supply servicesThe term as defined in 66 Pa.C.S. § 2202.
Public eventAn event in a public location which may facilitate sales and marketing activities or may result in a customer enrollment transaction.
Sales and marketingThe extension of an offer to provide services or products communicated orally, electronically or in writing to a customer.
SupplierAn EGS or an NGS.
TelemarketingAn activity, plan, program or campaign using one or more telephones that is conducted to induce customers to purchase goods or services. See section 2 of the act (73 P. S. § 2242), regarding definitions.
TransactionA process by which a customer authorizes the transfer of his account to the supplier.
Transaction documentContracts and forms used by a supplier to enroll a customer for service.
VerificationCustomer validation of his intent to enter into a contract and receive service from a supplier.
Verification processAn action by means of written, audio or electronic documentation by which a customer validates his intent to enter into a contract and receive service from a supplier.
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