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CHAPTER 461a. SLOT MACHINE AND TABLE GAME DEVICE TESTING AND CONTROL Sec.
461a.1. Definitions.
461a.2. Protocol requirements.
461a.3. Testing and approval generally.
461a.4. Submission for testing and approval.
461a.5. Slot machine conversions.
461a.6. Revocations and additional conditions.
461a.7. Slot machine minimum design standards.
461a.8. Gaming vouchers.
461a.9. Coupons utilized in slot machine gaming.
461a.10. Automated gaming voucher and coupon redemption machines.
461a.11. [Reserved].
461a.12. Progressive slot machines.
461a.13. Wide area progressive systems.
461a.14. Slot machine, fully automated gaming tables and electronic wagering terminal monitoring systems.
461a.15. Casino management systems.
461a.16. Player tracking systems.
461a.17. External bonusing systems.
461a.18. Cashless funds transfer systems.
461a.19. Remote system access.
461a.20. Server supported slot systems.
461a.21. Server based slot systems.
461a.22. Automated jackpot payout machines.
461a.23. Slot machines and associated equipment utilizing alterable storage media.
461a.24. Waivers.
461a.25. Disputes.
461a.26. Testing and software installation on the live gaming floor.
461a.27. RAM clear.Authority The provisions of this Chapter 461a issued under the Pennsylvania Race Horse Development and Gaming Act, 4 Pa.C.S. § § 1202(b)(30), 1207 and 1320, unless otherwise noted.
Source The provisions of this Chapter 461a adopted July 20, 2007, effective July 21, 2007, 37 Pa.B. 3381, unless otherwise noted.
Cross References The provisions of this § 461a.1 amended under 4 Pa.C.S. § § 1202, 1207, 1322, 13A02(1)(6), 13A25 and 13A62(a).
Source The provisions of this § 461a.1 amended July 27, 2007, effective July 28, 2007, 37 Pa.B. 4068; amended September 26, 2008, effective December 26, 2008, 38 Pa.B. 5316; amended October 10, 2008, effective October 11, 2008, 38 Pa.B. 5652; amended December 12, 2008, effective December 13, 2008, 38 Pa.B. 6749; amended July 24, 2009, effective July 25, 2009, 39 Pa.B. 4338; corrected July 31, 2009, 39 Pa.B. 4422; amended September 25, 2009, effective September 26, 2009, 39 Pa.B. 5562; amended May 11, 2012, effective May 12, 2012, 42 Pa.B. 2585; amended February 1, 2013, effective February 2, 2013, 43 Pa.B. 660; amended January 31, 2014, effective February 1, 2014, 44 Pa.B. 599; amended December 15, 2017, effective December 16, 2017, 47 Pa.B. 7563. Immediately preceding text appears at serial pages (370301) to (370306).
§ 461a.2. Protocol requirements.
In accordance with section 1324 of the act (relating to protocol information), manufacturer licensees, manufacturer designee licensees and supplier licensees shall be required to enable all slot machines to communicate with the Departments central control computer for the purpose of transmitting auditing program information and activating and disabling slot machines.
Cross References The provisions of this § 461a.3 amended under 4 Pa.C.S. § § 1202, 1207, 13A02(1) and (2), 13A41, 1317.2, 1319, 1319.1, 1320 and 1517.
Source The provisions of this § 461a.3 amended March 28, 2008, effective March 29, 2008, 38 Pa.B. 1474; amended July 6, 2012, effective July 7, 2012, 42 Pa.B. 4305. Immediately preceding text appears at serial pages (348365) to (348366).
Cross References The provisions of this § 461a.4 amended under 4 Pa.C.S. § § 1202, 1207, 13A02(1), (2), (2.1), (4) and (6), 13A25(c), 13A41, 13A62(a), 1317.2, 1319, 1319.1, 1320, 1321, 1322 and 1517.
Source The provisions of this § 461a.4 amended March 28, 2008, effective March 29, 2008, 38 Pa.B. 1474; amended September 25, 2009, effective September 26, 2009, 39 Pa.B. 5562; amended February 26, 2010, effective February 27, 2010, 40 Pa.B. 1082; amended July 6, 2012, effective July 7, 2012, 42 Pa.B. 4305; amended December 15, 2017, effective December 16, 2017, 47 Pa.B. 7563. Immediately preceding text appears at serial pages (365641), (362035) to (362040) and (385297) to (385298).
Cross References This section cited in 58 Pa. Code § 461a.3 (relating to testing and approval generally); 58 Pa. Code § 461a.8 (relating to gaming vouchers); 58 Pa. Code § 461a.9 (relating to coupons utilized in slot machine gaming); 58 Pa. Code § 461a.10 (relating to automated gaming vouchers and coupon redemption machines); 58 Pa. Code § 461a.12 (relating to progressive slot machines); 58 Pa. Code § 461a.14 (relating to slot machine, fully automated gaming tables and electronic wagering terminal monitoring systems); 58 Pa. Code § 461a.15 (relating to casino management systems); 58 Pa. Code § 461a.16 (relating to player tracking systems); 58 Pa. Code § 461a.17 (relating to external bonusing systems); 58 Pa. Code § 461a.18 (relating to cashless funds transfer systems); 58 Pa. Code § 461a.20 (relating to server supported slot systems); 58 Pa. Code § 461a.21 (relating to server based slot systems); 58 Pa. Code § 461a.22 (relating to automated jackpot payout machines); 58 Pa. Code § 461a.23 (relating to slot machines and associated equipment utilizing alterable storage media); 58 Pa. Code § 461a.26 (relating to testing and software installation on the live gaming floor); 58 Pa. Code § 461b.5 (relating to remote computer access); 58 Pa. Code § 464a.2 (relating to conduct of a slot machine tournament); 58 Pa. Code § 601a.3 (relating to request to offer a new table game or new feature for an existing game); 58 Pa. Code § 601a.10 (relating to approval of table game layouts, signage and equipment); 58 Pa. Code § 603a.16 (relating to cards; receipt, storage, inspection and removal from use); 58 Pa. Code § 603a.17 (relating to dealing shoes; automated card shuffling devices); 58 Pa.Code § 605a.2 (relating to electronic wagering systems); 58 Pa. Code § 605a.4 (relating to electronic gaming tables); 58 Pa. Code § 605a.7 (relating to progressive table games); 58 Pa. Code § 605a.8 (relating to linked progressive table games); 58 Pa. Code § 613a.7 (relating to requirements for use of a gaming related gaming service provider); 58 Pa. Code § 621a.2 (relating to Pai Gow table; Pai Gow shaker; physical characteristics); 58 Pa. Code § 625a.1 (relating to Sic Bo table; Sic Bo shaker; physical characteristics); 58 Pa. Code § 633a.5 (relating to shuffle and cut of the cards); 58 Pa. Code § 635a.5 (relating to shuffle and cut of the cards); 58 Pa. Code § 637a.7 (relating to Poker overview; general dealing procedures for all types of Poker); 58 Pa. Code § 639a.5 (relating to shuffle and cut of the cards); 58 Pa. Code § 641a.5 (relating to shuffle and cut of the cards); 58 Pa. Code § 643a.2 (relating to Let It Ride Poker table physical characteristics); 58 Pa. Code § 643a.5 (relating to shuffle and cut of the cards); 58 Pa. Code § 645a.2 (relating to Pai Gow Poker table; Pai Gow Poker shaker; physical characteristics); 58 Pa. Code § 645a.5 (relating to shuffle and cut of the cards; procedures for determining the starting position for dealing cards); 58 Pa. Code § 647a.5 (relating to shuffle and cut of the cards); 58 Pa. Code § 649a.5 (relating to shuffle and cut of the cards); 58 Pa. Code § 651a.3 (relating to cards; number of decks; dealing shoe); 58 Pa. Code § 651a.5 (relating to shuffle and cut of the cards); 58 Pa. Code § 653a.5 (relating to shuffle and cut of the cards); 58 Pa. Code § 655a.5 (relating to shuffle and cut of the cards); 58 Pa. Code § 657a.5 (relating to shuffle and cut of the cards); 58 Pa. Code § 659a.2 (relating to Fortune Asia Poker table; shaker; physical characteristics); 58 Pa. Code § 659a.5 (relating to shuffle and cut of the cards; procedures for determining the starting position for dealing cards); 58 Pa. Code § 663a.5 (relating to shuffle and cut of the cards); 58 Pa. Code § 665a.5 (relating to shuffle and cut of the cards); 58 Pa. Code § 669a.5 (relating to shuffle and cut of the cards); 58 Pa. Code § 670a.2 (relating to Six-Card Fortune Pai Gow Poker table; physical characteristics; shaker); 58 Pa. Code § 670a.5 (relating to shuffle and cut of the cards; procedures for determining the starting position for dealing cards); 58 Pa. Code § 671a.5 (relating to shuffle and cut of the cards); 58 Pa. Code § 672a.5 (relating to shuffle and cut of the cards); 58 Pa. Code § 673a.5 (relating to shuffle and cut of the cards); 58 Pa. Code § 674a.5 (relating to shuffle and cut of the cards); 58 Pa. Code § 676a.5 (relating to shuffle and cut of the cards); 58 Pa. Code § 677a.5 (relating to shuffle and cut of the cards); 58 Pa. Code § 678a.5 (relating to shuffle and cut of the cards); 58 Pa. Code § 679a.5 (relating to shuffle and cut of the cards); 58 Pa. Code § 680a.5 (relating to shuffle and cut of the cards); and 58 Pa. Code § 681a.5 (relating to shuffle and cut of the cards).
§ 461a.5. Slot machine conversions.
A slot machine licensee shall:
(1) Maintain complete and accurate records of all conversions.
(2) Give prior notice of a slot machine conversion to the Bureau of Gaming Laboratory Operations in writing.
(3) Notice the Department in accordance with § 463a.4 (relating to notice and connection to the central control computer system).
Authority The provisions of this § 461a.5 amended under 4 Pa.C.S. § § 1202(b)(30), 1207(3), (6), (9) and (21) and 13A02(1), (2) and (4).
Source The provisions of this § 461a.5 amended September 25, 2009, effective September 26, 2009, 39 Pa.B. 5562; amended January 31, 2014, effective February 1, 2014, 44 Pa.B. 599. Immediately preceding text appears at serial page (369880).
Cross References The provisions of this § 461a.7 amended under 4 Pa.C.S. § § 1202, 1205, 1206(f) and (g), 1207, 1208(1)(iii), 1209(b), 1212, 1213, 1320, 1321, 1322, 13A11, 13A1213A14, 13A15, 1517 and 1802 and Chapter 13.
Source The provisions of this § 461a.7 amended March 28, 2008, effective March 29, 2008, 38 Pa.B. 1744; amended October 10, 2008, effective October 11, 2008, 38 Pa.B. 5652; amended September 25, 2009, effective September 26, 2009, 39 Pa.B. 5562; amended February 26, 2010, effective February 27, 2010, 40 Pa.B. 1082; amended May 14, 2010, effective May 15, 2010, 40 Pa.B. 2535; amended June 12, 2015, effective June 13, 2015, 45 Pa.B. 2829. Immediately preceding text appears at serial pages (370309) to (370310), (348375) to (348376), (349905) to (349906) and (370311) to (370312).
Cross References The provisions of this § 461a.8 amended under 4 Pa.C.S. § § 1202, 1207, 13A02(1), (2), (2.1), (4) and (6), 13A25(c), 13A62(a), 1321 and 1322.
Source The provisions of this § 461a.8 amended September 26, 2008, effective December 26, 2008, 38 Pa.B. 5316; amended September 25, 2009, effective September 26, 2009, 39 Pa.B. 5562; amended February 26, 2010, effective February 27, 2010, 40 Pa.B. 1082; amended January 31, 2014, effective February 1, 2014, 44 Pa.B. 599; amended December 15, 2017, effective December 16, 2017, 47 Pa.B. 7563. Immediately preceding text appears at serial pages (377537) to (377538) and (370313) to (370316).
Cross References The provisions of this § 461a.9 amended under 4 Pa.C.S. § § 1202(b)(30), 1207(3) and (9) and 13A02(1), (2) and (4).
Source The provisions of this § 461a.10 amended under 4 Pa.C.S. § § 1202(b)(30), 1207(3), (5), (7), (9) and (11), 13A02(1), (2), (2.1), (4) and (6), 13A25(c), 13A62(a), 1321 and 1322.
Source The provisions of this § 461a.10 amended October 10, 2008, effective October 11, 2008, 38 Pa.B. 5652; amended August 28, 2009, effective August 29, 2009, 39 Pa.B. 5125; amended September 25, 2009, effective September 26, 2009, 39 Pa.B. 5562; amended February 26, 2010, effective February 27, 2010, 40 Pa.B. 1082; amended May 14, 2010, effective May 15, 2010, 40 Pa.B. 2535; amended December 15, 2017, effective December 16, 2017, 47 Pa.B. 7563. Immediately preceding text appears at serial pages (370317) to (370321).
Cross References This section cited in 58 Pa. Code § 465a.34 (relating to automated gaming voucher and coupon redemption machine accounting controls).
§ 461a.11. [Reserved].
Source The provisions of this § 461a.12 amended under 4 Pa.C.S. § § 1202, 1207, 13A02(1), (2) and (4), 1320, 1322, 13A02(1)(6), 13A25 and 1517.
Source The provisions of this § 461a.13 amended under 4 Pa.C.S. § § 1202(b)(30), 1207(3), (6), (9) and (21) and 13A02(1), (2) and (4).
Source The provisions of this § 461a.13 amended January 31, 2014, effective February 1, 2014, 44 Pa.B. 599. Immediately preceding text appears at serial pages (362050) and (345626).
Cross References This section cited in 58 Pa. Code § 461b.4 (relating to wide area progressive systems).
§ 461a.14. Slot machine, fully automated gaming tables and electronic wagering terminal monitoring systems.
(a) A slot machine licensee may utilize a slot monitoring system which has an interface between it and slot machines, fully automated electronic gaming tables, electronic wagering terminals and related systems that has been tested and approved by the Board under § 461a.4 (relating to submission for testing and approval).
(b) A slot monitoring system must comply with the act, this subpart and technical standards on slot monitoring systems adopted by the Board and published in the Pennsylvania Bulletin and posted on the Boards web site.
Authority The provisions of this § 461a.14 amended under 4 Pa.C.S. § § 1202(b)(30), 13A02(1), (2), (2.1), (4) and (6), 13A25(c) and 13A62(a).
Source The provisions of this § 461a.14 amended December 15, 2017, effective December 16, 2017, 47 Pa.B. 7563. Immediately preceding text appears at serial page (370328).
§ 461a.15. Casino management systems.
(a) A slot machine licensee may utilize a casino management system which has an interface between it and slot machines, table games, table game devices and related systems tested and approved by the Board under § 461a.4 (relating to submission for testing and approval).
(b) A casino management system must comply with the act, this subpart and technical standards on casino management systems adopted by the Board and published in the Pennsylvania Bulletin and posted on the Boards web site.
Authority The provisions of this § 461a.15 amended under 4 Pa.C.S. § § 1202(b)(30), 13A02(1), (2), (2.1), (4) and (6), 13A25(c) and 13A62(a).
Source The provisions of this § 461a.15 amended December 15, 2017, effective December 16, 2017, 47 Pa.B. 7563. Immediately preceding text appears at serial page (370328).
§ 461a.16. Player tracking systems.
(a) A slot machine licensee may utilize a player tracking system which has an interface between it and slot machines, table games, table game devices and related systems tested and approved by the Board under § 461a.4 (relating to submission for testing and approval).
(b) A player tracking system may not include individuals who are under 21 years of age.
(c) Employees of a slot machine licensee who can view, print or copy any of the information in the slot machine licensees player tracking system shall be licensed as a key employee or hold an occupation permit. This subsection does not apply to employees of the slot machine licensee that are members of a corporate reservations department whose duties and responsibilities do not require the employee to be located within this Commonwealth.
(d) A player tracking system must comply with the act, this subpart and technical standards on player tracking systems adopted by the Board and published in the Pennsylvania Bulletin and posted on the Boards web site.
Authority The provisions of this § 461a.16 amended under 4 Pa.C.S. § § 1202(b)(30), 13A02(1), (2), (2.1), (4) and (6), 13A25(c) and 13A62(a).
Source The provisions of this § 461a.16 amended October 10, 2008, effective October 11, 2008, 38 Pa.B. 5652; amended December 15, 2017, effective December 16, 2017, 47 Pa.B. 7563. Immediately preceding text appears at serial pages (370328) and (377539).
§ 461a.17. External bonusing systems.
(a) A slot machine licensee may utilize an external bonusing system that has been tested and approved by the Board under § 461a.4 (relating to submission for testing and approval).
(b) The combination of the slot machine theoretical payout percentage plus the bonus awards generated by an external bonusing system cannot equal or exceed 100% of the theoretical payout for a slot machine on which the external bonus award is available.
(c) A slot machine connected to an external bonusing system must satisfy the minimum theoretical payout percentage required under this subpart without the contribution of any external bonus award available on the slot machine.
The provisions of this § 461a.18 amended under 4 Pa.C.S. § § 1202(b)(9)(23), 1205, 1206(f) and (g), 1207(1) and (2), 1208(1)(iii), 1209(b), 1212, 1213, 13A11, 13A1213A14, 13A15 and 1802 and Chapter 13.
Source The provisions of this § 461a.18 amended September 26, 2009, 39 Pa.B. 5562; amended June 12, 2015, effective June 13, 2015, 45 Pa.B. 2829. Immediately preceding text appears at serial pages (345627) to (345628).
§ 461a.19. Remote system access.
(a) In emergency situations or as an element of technical support, an employee of a licensed manufacturer may perform analysis of, or render technical support with regard to, a slot machine licensees slot monitoring system, casino management system, player tracking system, external bonusing system, cashless funds transfer system, wide area progressive system, gaming voucher system or other Board-approved system from a remote location.
(b) Remote system access shall be performed in accordance with technical standards on remote system access under § 461b.5 (relating to remote computer access).
(c) Prior to granting remote system access, a slot machine licensee shall establish a system of internal controls applicable to remote system access. The internal controls shall be submitted to and approved by the Board under § 465a.2 (relating to internal control systems and audit protocols). The internal control procedures submitted by the slot machine licensee shall be designed to protect the physical integrity of the systems listed in subsection (a) and the related data and be capable of limiting the remote access to the system or systems requiring technical support.
Authority The provisions of this § 461a.19 amended under 4 Pa.C.S. § § 1202(b)(30), 1207(3), (5), (9) and (11) and 1322.
Source The provisions of this § 461a.19 amended May 14, 2010, effective May 15, 2010, 40 Pa.B. 2535. Immediately preceding text appears at serial pages (345628) and (348393).
Cross References The provisions of this § 461a.20 amended under 4 Pa.C.S. § § 1202(b)(30) and 1207(2) and (9).
Source The provisions of this § 461a.20 amended February 1, 2013, effective February 2, 2013, 43 Pa.B. 660. Immediately preceding text appears at serial page (349919).
§ 461a.21. Server based slot systems.
(a) The following terms, when used in this section, have the following meanings, unless the context clearly indicates otherwise:
Server based slot machineA slot machine accessing a server based slot system.
Slot machine serverA computer configured to:(i) Receive, store, authenticate and download to server supported slot machines Board-approved slot machine games and other approved software. A slot machine server may also be used to effect changes in a server supported slot machines configuration.
(ii) Receive, store and authenticate Board-approved slot machine games and other approved software for use on server based slot machines.
Server based slot systemA system comprised of one or more server based slot machines connected to a server based slot machine server and its ancillary computer network for the purpose of facilitating access by a server based slot machine to Board-approved slot machine games and other approved software residing on the server based slot machine server.(b) A slot machine licensee may utilize a server based slot system that has been tested and approved by the Board under § 461a.4 (relating to submission for testing and approval).
(c) A server based slot system must comply with the act, this subpart and technical standards on server based slot systems adopted by the Board and published in the Pennsylvania Bulletin and posted on the Boards web site.
(d) Results from the play or operation of a server based slot machine must be determined solely by the server based slot machine server and not by the individual server based slot machine.
(e) Prior to utilizing a server based slot system, a slot machine licensee shall establish a system of internal controls applicable to the server based slot system. The internal controls shall be submitted to and approved by the Board under § 465a.2 (relating to internal control systems and audit protocols). The internal control procedures submitted by the slot machine licensee must address the integrity, security and control of its server based slot system.
§ 461a.22. Automated jackpot payout machines.
(a) A slot machine licensee may utilize an automated jackpot payout machine that has been tested and approved by the Board under § 461a.4 (relating to submission for testing and approval).
(b) An automated jackpot payout machine must have a label on the top of the automated jackpot payout machine and on the front of the automated jackpot payout machine that displays the asset number of the automated jackpot payout machine. The labels must have white lettering on a black background or other color combination approved by the Bureau of Gaming Operations, may not be easily removed and must be easily visible to the surveillance department. The label on the top of the automated jackpot payout machine must be at least 1.5 inches by 5.5 inches and the label on the front of the automated jackpot payout machine must be at least 1 inch by 2.5 inches or other sizes approved by the Bureau of Gaming Operations.
(c) An automated jackpot payout machine must comply with the act, this subpart and technical standards on automated jackpot payout machines adopted by the Board and published in the Pennsylvania Bulletin and posted on the Boards web site.
(d) Prior to commencing use of an automated jackpot payout machine, a slot machine licensee shall establish a comprehensive system of internal controls addressing the payment of jackpot payouts utilizing an automated jackpot payout machine and the distribution of currency or coin, or both, to the machines. The internal controls shall be submitted to, and approved by the Board under § 465a.2 (relating to internal control systems and audit protocols).
(e) An automated jackpot payout machine must have, at a minimum, the following:
(1) One lock securing the outer cabinet housing the operating components of the automated jackpot payout machine, the currency cassettes and the coin storage container. The key to the lock securing the outer cabinet shall be controlled by the slot operations or security department.
(2) One lock securing the compartment housing the currency cassettes, the key to which shall be controlled by the finance department.
(f) An automated jackpot payout machine must be designed to resist forced illegal entry.
(g) An automated jackpot payout machines currency cassettes must be designed to preclude access to the interior of the currency cassettes. Access to each currency cassette shall be controlled by the finance department.
Authority The provisions of this § 461a.22 amended under 4 Pa.C.S. § § 1202(b)(30), 1207(3), (5) and (7), 1321 and 1322.
Source The provisions of this § 461a.22 amended October 10, 2008, effective October 11, 2008, 38 Pa.B. 5652; amended August 28, 2009, effective August 30, 2009, 39 Pa.B. 5125; amended September 25, 2009, effective September 26, 2009, 39 Pa.B. 5562; amended February 26, 2010, effective February 27, 2010, 40 Pa.B. 1082. Immediately preceding text appears at serial pages (345630) to (345631).
§ 461a.23. Slot machines and associated equipment utilizing alterable storage media.
(a) Definition. The following term, when used in this section, has the following meaning, unless the context clearly indicates otherwise:
Alterable storage media(i) Memory or other storage medium, such as an EEPROM, flash, optical or magnetic storage device, that is contained in a slot machine or associated equipment subject to approval under § 461a.4 (relating to submission for testing and approval), that allows the modification of programs or data on the storage media during the normal operation of the slot machine or associated equipment.
(ii) The term does not include:
(A) Memory or other storage medium typically considered to be alterable but through either software or hardware means approved by the Board have been rendered unalterable and remain verifiable by the central control computer system.
(B) Associated equipment using alterable storage media that the Board determines are incapable of influencing the integrity or outcome of game play.
(b) Use of alterable storage media. Any use of alterable storage media in a slot machine or associated equipment must be in compliance with the act, this subpart and technical standards on alterable storage media adopted by the Board and published in the Pennsylvania Bulletin and posted on the Boards web site.
§ 461a.24. Waivers.
(a) The Board may, on its own initiative, waive one or more of the requirements in this chapter or the technical standards applicable to slot machines and associated equipment adopted by the Board and published in the Pennsylvania Bulletin and posted on the Boards web site upon a determination that the nonconforming slot machine or associated equipment or modification as configured meets the operational integrity requirements of the act, this subpart and technical standards adopted by the Board and published in the Pennsylvania Bulletin and posted on the Boards web site.
(b) A manufacturer may submit a written request to the Board for a waiver for one or more of the requirements in this chapter or the technical standards applicable to slot machines and associated equipment adopted by the Board and published in the Pennsylvania Bulletin and posted on the Boards web site. The request must:
(1) Be submitted as a petition under § 493a.4 (relating to petitions generally).
(2) Include supporting documentation demonstrating how the slot machine or associated equipment for which the waiver has been requested will still meet the operational integrity requirements of the act, this subpart and technical standards adopted by the Board and published in the Pennsylvania Bulletin and posted on the Boards web site.
(3) Be approved by the Board.
Source The provisions of this § 461a.24 amended August 28, 2009, effective August 29, 39 Pa.B. 5125. Immediately preceding text appears at serial pages (338652) and (340071).
§ 461a.25. Disputes.
(a) If a dispute arises with a patron, the slot machine licensee shall attempt to resolve the dispute. If the dispute can not be resolved, the slot machine licensee shall notify the casino compliance representatives at the licensed facility who will attempt to resolve the dispute. If the dispute is not resolved, the casino compli-ance representative will provide the patron with a Board Patron Dispute/Complaint Form and Instructions for Submitting a Patron Dispute/Complaint and assist the patron in completing the Board Patron Dispute/Complaint Form.
(b) When a patron files a complaint, BIE will conduct an investigation of the complaint.
Authority The provisions of this § 461a.25 amended under 4 Pa.C.S. § § 1202(b)(30), 1207(3), (5) and (7), 1321 and 1322.
Source The provisions of this § 461a.26 amended under 4 Pa.C.S. § § 1202(b)(30), 1207(3), (6), (9) and (21), 13A02(1), (2), (2.1), (4) and (6), 13A25(c), 13A41, 13A62(a), 1317.2, 1319, and 1319.1.
Source The provisions of this § 461a.26 amended September 25, 2009, effective September 26, 2009, 39 Pa.B. 5562; amended July 6, 2012, effective July 7, 2012, 42 Pa.B. 4305; amended January 31, 2014, effective February 1, 2014, 44 Pa.B. 599; amended December 15, 2017, effective December 16, 2017, 47 Pa.B. 7563. Immediately preceding text appears at serial pages (370330) and (373147) to (373148).
Cross References This section cited in 58 Pa. Code § 461a.20 (relating to server supported slot systems); 58 Pa. Code § 605a.7 (relating to progressive table games); and 58 Pa. Code § 605a.8 (relating to linked progressive table games).
§ 461a.27. RAM clear.
(a) When a slot machine licensee becomes aware of a nonresponsive slot machine, fully automated electronic gaming table, hybrid gaming table or electronic wagering terminal and communication between the slot machine, fully automated electronic gaming table, hybrid gaming table or electronic wagering terminal and the central control computer cannot be reestablished, the slot machine licensee shall immediately notify the Departments operator of the central control computer and the casino compliance representatives at the licensed facility. The slot machine licensee may not do a RAM clear on the affected slot machine, fully automated electronic gaming table, electronic wagering terminal or associated equipment until a casino compliance representative has recorded the information on the financial meters.
(b) For planned RAM clears, the slot machine licensee shall provide notice to the Departments operator of the central control computer and the casino compliance representatives at the licensed facility at least 48 hours prior to the scheduled RAM clear. A second notice shall be provided to the Departments operator of the central control computer and the casino compliance representatives at the licensed facility immediately prior to actually conducting the RAM clear.
Authority The provisions of this § 461a.27 adopted under 4 Pa.C.S. § § 1202(b)(30), 1207 and 1322; amended under 4 Pa.C.S. § § 1202(b)(30), 13A02(1), (2), (2.1), (4) and (6), 13A25(c) and 13A62(a).
Source The provisions of this § 461a.27 adopted December 12, 2008, effective December 13, 2008, 38 Pa.B. 6749; amended December 15, 2017, effective December 16, 2017, 47 Pa.B. 7563. Immediately preceding text appears at serial page (373148).
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